![]() The service team has effective engagement with relevant businesses, and has a good plan for recruiting larger numbers of participants and continuing to learn during beta - with both existing users and new users.ĭuring beta the team plan to test, and have ability to iterate, all parts of their service, including their support model, and the paper forms and letters used in specific circumstances. ![]() For example, the DVLA have textphone support lines, but the prototype has no option to indicate voice or textphone when providing a contact phone number. This effect of this is visible in their prototype which includes some steps that could present a barrier for some users. The team has done little or no research to understand the potential barriers for users with disabilities. The team has done good work to understand the support needs of different users, and have used what they have learned to develop their assisted digital support model. The team has done some research with potential users, and plans to do more in beta. The team has made good use of their findings to shape the service to meet user needs. The team has done an appropriate amount and variety of research with current users. Company transport administration clerks.Replace a lost, stolen or malfunctioning Tachograph Company CardĬompany cards are used by employers to download or print driving hours from the Vehicle Unit so that they can evidence that their drivers are compliant with the law.Renew an existing Tachograph Company Card (they expire every 5yrs).Apply for their first Tachograph Company Card.The Tachograph Company Card service will allow Vehicle Operators (haulage and passenger transport businesses) to: The recording of driving hours is mandatory for certain vehicle types under law. This helps enforce the rules on driving times and rest periods of professional drivers in order to prevent fatigue, guarantee fair competition, and improve road safety. Replace a lost, stolen or malfunctioning Tachograph Driver Cardĭriver Cards are used in conjunction with a Tachograph Vehicle unit (installed in the vehicle) to record driving hours and rest periods.Renew an existing Tachograph Driver Card (they expire every 5yrs).Apply for their first Tachograph Driver Card.The Tachograph Driver Card service will allow professional drivers in the haulage and passenger transport industry to: The team have had a good technical approach during Alpha, with the gathering details about APIs to be built, integration and the testing plans.This has already allowed research to focus on the users who will have the greatest challenge as they proceed into Beta. The service has been tested with a broad range of users during the Alpha, with findings widely shared in the team.User research is thorough, with knowledge and findings shared with the whole team and stakeholders.This is a capable and consistent team working in a collaborative and iterative fashion, led by an empowered service manager and product owner, with good relationships to the SRO as well as DVLA Policy and Legal colleagues.Apply for, replace or renew a tachograph driver card/company card From:
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